20 Reasons Why Some Call Center Agents Places You on Hold

Ever wondered what exactly are these agents doing while you’re on hold? There are times when they tell you that they need to check on something but is that really what’s going on? HereĀ areĀ some of the reasons I’ve seen in the past: There are those that likes to nibble on food especially if there’s free … More 20 Reasons Why Some Call Center Agents Places You on Hold